Customer Service
- Shipping & Delivery
- Most orders ship within 1 business day. You will be notified via e-mail if the item you ordered is out of stock, or the order will be delayed.
USA
All orders up to 13 oz. shipped First Class via US Postal service (including territories, APO's, FPO's). Orders over 13 oz will be shipped Priority Mail. Magazines shipped media mail.
Canada / Mexico / Rest of the World
All orders shipped Air Mail or Global Priority Mail via US Postal Service. If you would like your order shipped by another method (UPS, FedEx, Priority Mail, Express Mail, etc.), please contact us at shipping@11345.com, and we will be glad to quote you rates and accomodate your request. - Privacy & Security
- Ultra Secure Transactions
All transactions (including your name, address, credit card numbers) are encrypted with leading-edge technology, for a safe, secure and private payment process. All financial information transmitted over the Internet from your computer to our servers is encrypted and digitally signed, using SSL encryption technology. All your payment operations are handled within high-security payment gateway servers - located in state-of-the-art Internet data centers. The data centers are enhanced by physical and electronic security precautions.
None of your information provided to us will be sold, traded or givin away to anybody. Ever. - Returns & Replacements
- If we shipped you an incorrect or defective item:
Please e-mail us shipping@11345.com, and let us know we shipped the wrong item/size (please let us know the oringinal order number or sales receipt number if you know them). We will ship you the correct item and include a pre-paid and addressed envelope for you to return the wrong item.
If you ordered the wrong item/size:
Please return the item to the address below. Please include a note indicating that your are returning the item for a refund (less shipping and handling), or exchange (include item you are exchanging for, and size if a clothing item). Also include shipping address and e-mail address. Please Note:Items may not be returned if they have been washed, worn, or shrink wrap has been opened.